Last updated: 01 January 2025
Kuzuko Lodge (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect and process the following personal information:
- Full name
- Contact details (phone number, email address)
- Identification number or passport number (if applicable)
- Card payment information (processed securely via our payment service provider; not stored)
- Any other information provided to us during the course of business
2. How We Collect Information
Personal information is collected directly from you during:
- Booking or check-in
- On-site services and transactions
- Communication or correspondence with us
3. Purpose of Collection
We collect and process your personal information for the following purposes:
- To confirm and manage your bookings or participation in our services
- To process payments
- To comply with legal and regulatory obligations
- For record-keeping and auditing purposes
- With your consent, to send relevant marketing communications
4. Disclosure of Information
We will not share your personal information with any third parties except:
- When required by law
- To our service providers and payment processors who assist us in delivering our services and are bound by confidentiality agreements
5. Security of Information
We are committed to ensuring that your information is secure. Card payments are processed through PCI-compliant systems, and we do not store card details. We take appropriate measures to safeguard your personal information.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or limit the processing of your data
To exercise any of these rights, please contact us at:
+27 42 203 1700
reservations@kuzuko.com
Olivenfontein Farm,
Kommaddaga N10,
Addo,
6013
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes it was collected for, or as required by law.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at the details above.
